Privacy Policy

Privacy Policy


DJP Diamonds is part of the DJP Jewelers & Luxury Buyers brand, with operations spanning multiple showroom locations and a unified online presence. This Privacy Policy applies to data collected via the DJP Diamonds website and related services.


Effective Date: May 27, 2025


1. Introduction


This Privacy Policy describes how DJP Diamonds ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://djpdiamonds.com (the "Site") or otherwise communicate with us (collectively, the "Services").


We may update this Privacy Policy from time to time, including to reflect changes to our practices or for legal, operational, or regulatory reasons. When we do, we will revise the "Effective Date" and post the new policy on this page. Please review this policy regularly.


2. Information We Collect
a. Information You Provide Directly:
  • Contact details including your name, address, phone number, and email.
  • Order information including your billing address, shipping address, and payment confirmation.
  • Account information including your username, password, and security questions.
  • Customer support messages and related content.
b. Usage Data: We automatically collect data about your interactions with our Services using cookies and similar technologies. This includes device type, browser, IP address, and activity on the site.


c. Third-Party Sources: We may receive information from vendors such as payment processors, analytics partners, and advertising platforms.


3. How We Use Your Information
We use the collected information to:
  • Provide and maintain our services
  • Process orders and transactions
  • Communicate with you about your account and orders
  • Send marketing and promotional materials (with your consent where required)
  • Detect and prevent fraud or misuse
  • Improve and optimize the Services
4. How We Disclose Your Information

We may disclose your personal information to:
  • Service providers (e.g., IT, payment processors, logistics)
  • Marketing and business partners
  • Affiliates and internal teams
  • Legal authorities when required
  • Third parties with your consent
We do not use or disclose sensitive personal information without your consent or for profiling.


5. Security and Data Integrity
We use administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure. You are responsible for safeguarding your login credentials. If you believe your account has been compromised, please contact us immediately.


We use administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure.


6. Retention
We retain personal information only for as long as necessary to:
  • Provide services
  • Comply with legal obligations
  • Resolve disputes or enforce agreements
7. Your Rights and Choices

Depending on your location, you may have rights under applicable privacy laws such as the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), or other jurisdictional regulations. These rights may include:
  • Accessing or correcting your data
  • Deleting personal information
  • Requesting data portability
  • Restricting or objecting to processing
  • Withdrawing consent
  • Managing communication preferences
To exercise your rights, contact us using the information below. If you are unsatisfied with our response, you may also have the right to file a complaint with your local data protection authority. For EEA residents, a list of supervisory authorities is available at https://edpb.europa.eu/about-edpb/board/members_en. We may require identity verification. Please note that in the case of a deletion request, certain essential data may be retained as required by applicable law or for legitimate business purposes, including fraud prevention, compliance, and recordkeeping.


8. Cookies and Tracking
We use cookies to enhance your experience, analyze traffic, and personalize content. You may control cookies via your browser settings.


9. International Users
We may transfer your information to countries outside your jurisdiction. For European residents, we rely on appropriate safeguards, such as Standard Contractual Clauses.


10. Children's Data
Our Services are not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided personal information, contact us for removal.


11. Security and Retention
We use reasonable measures to protect your data and retain it only as long as needed for service delivery and legal compliance.


12. Contact
If you have questions or wish to exercise your rights, contact us at:
DJP Diamonds
2401 Fountain View Dr Suite 100
Houston, TX 77057
Email: support@djpdiamonds.com
Phone: (832) 244-7772


We act as the data controller unless otherwise stated.
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